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Terms & Conditions

Lake Tarawera Water Taxi Service.

In most cases when you make a booking with us it will confirm immediately and your credit card will be charged and full processed at the time of booking. Some days on the website will appear as bookable on ‘On Request’ only. Please note that your credit card payment for ‘On Request’ bookings is put on hold by our payment gateway provider. Should your booking request be confirmed the amount will be processed as normal. If your ‘On-Request’ booking request is declined, our payment gateway will release the funds back to your credit card however this may take several days to reappear in your account

We understand that at times that your plans may change however please be aware that in taking your booking we have already incurred administration and commission charges. We would prefer to transfer your booking to another day but if that is not suitable for you, Totally Tarawera reserves the right to charge cancellation fees based on the lateness of the advice given.

All Water taxi cancellations or booking alterations / changes must be phoned in or emailed.

Hot Water Beach Camp Gear Transport:
Due to weight and space onboard, the following charges apply in either or both directions.
$5.00 per item: Chilli bins, Large hiking packs, Gas Cookers etc
$10.00 per tent
$10.00 Handling fee: If gear is unaccompanied or if you are unable to load on and off our boats.