• Covid-19

Our Covid-19 Policy

Our Requirements at Red or Orange Settings

Under the COVID-19 Protection Framework, Totally Tarawera requires all passengers on our boats, people staying at our glamping site, or staying at the DOC Hot Water Beach Camp to be double vaccinated.

The Totally Tarawera Team has undertaken a full risk analysis for COVID-19 and as a result of this analysis we have decided to introduce the ‘No Vaccination, No trip or Stay’. This will apply to  guests 12 yrs and over, from 5 December 2021.

This decision has been made to protect the health and safety of fellow passengers, visitors, guests staying at our glamping site and the Hot Water Beach Camp site, as well as our staff.

Our booking system will require you to confirm that you are double vaccinated before your booking will be completed and then upon arrival to board our boats or stay people 12yrs and over will be asked to scan or show the official proof of vaccination, as well as a form of ID. If you are unable to comply with this policy at this time, please contact us to move or cancel your booking. Your options will be to either transfer your booking to later date or receive a full refund.

We apologise for any inconvenience caused, however this is for the safety of all concerned.

  • "Our hiking group really enjoyed the Tarewera Trail and the excellent service of the taxi boat. The taxi arrive on time and the shuttle to the car park was waiting for us in Tarawera landing, it was a really nice trip. The staff was very friendly." - Javier R
    Excellent service. Highly recommended   -   August 2021
  • "Excellent service and we were picked up on time. Free shuttle service from the landing to the car park. Friendly staff." - Ronil P
    Excellent   -   August 2021
  • "Great service that was easy to book. The taxi arrived in good time at Hot Water Beach and the shuttle was waiting after the journey to take us back to the car park. I feel confident to use the service again for other trips on the lake!" - Jane F
    Great Service   -   July 2021
  • "Brilliant service, fast comfortable boat, Captain Dave very informative, really useful pick-up from the Tarawera Trail carpark."  - Chris Tyler
    Exceptional Service, Lovely Bush Walk, Hot Pools   -   July 2021
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